Select Reputable Contractor
AquaGuard Waterproofing Corporation reviews are readily available on the web or from their own site. This is standard across the industry and a starting point for consumers. One has to be careful because these are only a sample, possibly a very small sample, of the opinions of many customers. At least it gives you something to question the salesman about. The following is a list of such places to look. I’ll be adding to this as the days go by.
Angie’s List is good but I think you have to be a member and that costs money. On the other hand, if you already belong, it’s worth checking out. Pay particular attention to the number of reviews and the types of reviews. Sometimes you can see a pattern where large jobs draw more negative reviews than small jobs. Regardless, it’s a place to start.
Thumbtack is a free site but doesn’t contain details of the customer reviews. It provides a rollup of star ratings (1 to 5, i.e. terrible to excellent) and the number of raters. It, like Home Advisor (see below) trys to connect you with a “Service Pro” by asking questions about your needs, location, etc. You can view ahead of time individual companys and reviews by selecting the service type you need and then scrolling through providers that they list.
Home Advisor is free site that, similar to Thumbtack, walks you through a process that tries to connect you to contractors that might be able to help you. You can also see a rollup of individual reviews, which is useful because it gives you more insight into individual experiences. I’ve been in contact with them and found out that I can’t post a review (neither can anyone else) because only consumers who actually got a “recommendation” from their site, i.e., are ‘paired” by Home Advisor with a contractor can actually review that advisor. Nonetheless I provided them with information that they will use, though exactly how is unclear.
Yelp is another free site that, besides food and entertainment, provides reviews of “local” businesses. An important tip is this: If you’re looking for a business that isn’t very near to you, and you know where it is approximately, put either the name of the town in the location or put the zip code of the business. Otherwise you may get a bunch of listings that you aren’t interested in. Yelp defaults to San Franciso! Of course if you really do want reviews of companies in your immediate area (assuming it isn’t San Francisco), then by all means enter your location or zip code. In the former case if, for example, you were interested in reading reviews on AquaGuard Waterproofing Corporation of Beltsville, Maryland then you would enter the name of the business or even something like “Basement Waterproofing” and then for the location “Beltsville, Maryland”. Then you can see the business site, such as it is, and any reviews people have written on that business.
The Better Business Bureau doesn’t accept reviews but they do take complaints. I filed one back in December 2011 against AquaGuard Waterproofing Corporation but because I didn’t ask for them to intercede on my behalf they apparently shelved my complaint. Regardless, BBB has some interesting statistics regarding businesses. For example, in the case of AquaGuard Waterproofing Corporation, something in excess of 25 complaints were filed against them in the last 36 months. How does that compare with other companies that BBB tracks? The following statistics are from the BBB site which contains what they call an “Industry Comparison Chart”. Of the 53 companies that BBB tracks which they consider of same relative size and business type, 60% had no complaints, 26% had 1 to 4 complaints, 10% had 5 to 25 complaints, and only 4% (i.e, only 2 of the companies) had more than 25 complaints. AquaGuard Waterproofing Company was one of those 2.