Select Reputable Contractor
The attached files show details of the AquaGuard Waterproofing Corporation basement water management system we thought we were paying for. The sales representative, who touted himself as a “Senior Inspector”, described details using a proposal form, a binder of photos, and showing us physical samples of the materials he claimed would be used. What actually was done in practically all cases was substantially different, cheaper, sloppy, and in the case of the wall coatings simply wrong.
We shopped around for a reputable basement waterproofing contractor and regrettably chose AquaGuard Waterproofing Corporation. The following table points out, on hindsight, key points we missed.
|REPRESENTATIONS||FACTS||COMMENTS AND REFERENCES|
|“AquaGuard Waterproofing is a local, family-owned foundation contractor”: Quote from AquaGuard’s website.||Four unrelated owners||When asked about this statement, the General Manager of AquaGuard Waterproofing Corporation made the following statements:
Q. Okay. So on your website, I note it says it’s family owned foundation contractor. What other family members are owners?
A. None for me.
Q. I’m sorry?
A. None of my family.
Q. Well, who were you referring to when you say AquaGuard is a local family owned?
A. I don’t believe I wrote that.
Q. Okay. Let me just show you. It’s about us. I just pulled it off your website today.
A. Well, the owners are families, I guess.
Q. Well, how many owners are there?
Q. Okay. You’re one owner. Who are the other three owners?
A. John Bryant, Todd Watkins, Jon Siegel,
Q. And what’s their relation to you?
|Honesty, truthfulness||Lying Salesmen||When asked about the accuracy of statements made by AquaGuard Waterproofing Corporation sales force, the general manager stated the following:
Q. Okay. And do you ever seek to ascertain whether or not the statements your salespeople are making to the customers is accurate or not?
A. Every week, we go over that, and every week, they go out and lie.
Q. They go out and what?
|Required Permits||In Our Case Not Taken Out Till 6 Weeks AFTER Work Done||We paid them $350 in permit fees.
AquaGuard Waterproofing Corporation failed to take out a permit till more than 6 weeks after the work was started and in that case
2 weeks after we complained to them about the lack of permits.
|Who Does Work?||In Our Case They Subcontracted Out Entire Job||One would think the company you contract would do the work. Not in our case. The AquaGuard Waterproofing Corporation salesman never mentioned their use of subcontractors.
Worse, the subcontractor was:
2). Running an unregistered “company”
3). Was totally unsupervised by AquaGuard Waterproofing Corporation and
4). His work wasn’t inspected at any time during it’s performance.
Indeed AquaGuard Waterproofing Corporation didn’t send out any employee to inspect the work done till four weeks AFTER the tar was smeared on our walls!
|Senior Inspector||Salesman Working Solely On Commission||When AquaGuard Waterproofing Corporation employee visited our house he touted himself as a “Senior Inspector”. Indeed that is the description written on his business card. When asked about this under oath he acknowledged he was a salesman working solely on commission. The general manager of AquaGuard Waterproofing Corporation stated the following:
Q. And is Dave Collins one of those service inspectors, or is he a salesman?
A. He has a fancy name for a salesman. He’s a salesman.
|Accuracy of Sales Representation||Use of Outdated Forms||When asked about the accuracy of company forms, in this case the form titled “Proposal: AquaGuard Water Management System”, the general manager stated the following:
Q. Okay. Is that printed form, is it your testimony this printed form is erroneous?
A. It’s outdated.
Q. It’s outdated. And have you had it changed at this time?
A. I would have to look, but most of the time, I go through them and have them changed, but has it been changed? I don’t know.