Select Reputable Contractor
Failure by AquaGuard Waterproofing Corporation to get the proper work permit before starting basement waterproofing in my house was something that I would not allow to happen a second time. Among their numerous breaches of contract, one of the most outrageous had to do with this skirting of Anne Arundel County rules. What made this especially bad was the fact that I paid them $350.00 to obtain the necessary permits!
When I hired Chamberlin-Washington Inc to do a proper job, one of the first things I insist on was that they obtain all necessary permits. As the picture above shows, they did obtain the permit and posted it at the job site as required by the county. Had I known about the posting requirement I would have asked the disreputable contractor AquaGuard Waterproofing Corporation sent to my house where the permit was. Unfortunately I didn’t learn about AquaGuard’s failure to get the proper permit till weeks after the work was done. This was just another example of how they played fast and loose with the rules when doing basement waterproofing at my house.
As I outlined in a previous posting, not only did AquaGuard fail to get the required permit, they came up with the lamest of excuses for this omission. They had over a month to get the permit and only got one a month after the work was completed and then only because I complained to them and demanded an explanation. What followed was a combination of farce and stupidity on their part.
Here are the facts in chronological order, repeated from that posting for the record.
1). On November 2, 2011 I contracted AquaGuard to install water management system, paying them $350 for permit fees.
2). On November 27 through Dec 2, 2011, approximately four weeks after contracting them to do the work, AquaGuard installs their so-called water management system and smears exterior roofing tar on interior walls of my basement. Unbeknownst to me, they had yet to actually apply for the required permit.
3). On December 30, 2011, approximately 2 months after the contract was signed and almost a month after the work was completed, I find out they hadn’t applied for the permit. I then requested an explanation from AquaGuard regarding this lack of a permit via email. As was their habit, AquaGuard never responded to me.
4). On January 12, 2012, two and a half months after contract signing, and after I threatened to sue them for breach of contract, AquaGuard finally applies for a permit.
5). On February 5, 2012, 3 months after the contract was signed, AquaGuard’s General Manager in a letter to the Maryland Home Improvement Commission denies needing a permit!
In summary, AquaGuard had the contract for the work at the beginning of November yet failed to obtain the required permit till mid January, almost 2 and a half months later and only then under threat of a law suit. They have several excuses but none of them explain why, several weeks after they finally got a permit, their General Manager had the audacity to tell the Maryland Home Improvement Commission that no permit was necessary! How does a company charge a customer $350 in permit fees, fail to get them as required, apply for them weeks too late, and then claim they weren’t needed? Whatever else one may think, this is clear incompetence, or worse.
Chamberlin-Washington Inc, on the other hand, made sure they had the required permits before starting the work. They posted them as required by the county. They contacted the county inspector and had inspections periodically conducted throughout the work. In other words, they behaved in a thorough reputable way, unlike the clowns I dealt with before. Basement waterproofing can be done properly, but you need to do your homework and hire a reputable outfit.