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Basement waterproofing work often requires permits before work begins, unless your AquaGuard Waterproofing Corporation and don’t give a damn about such things. Better yet, charge the customer a lot of money to pull the permits and then don’t do it! Such is what happened to me. To top it off, AquaGuard’s General Manager then has the audacity to tell the Maryland Home Improvement Commission in writing that the permit wasn’t required!
I complained to AquaGuard Waterproofing Corporation about this, was totally ignored and the mess was left to me to clean up.
Here are the facts by date:
November 2, 2011: Contracted AquaGuard to install water management system, paying them $350 for permit fees. See Contract Agreement I Page 1.
November 27 through Dec 2, 2011: Approximately four weeks later AquaGuard installs their so-called water management system and smears exterior roofing tar on interior walls of my basement. Unbeknownst to me, they had yet to actually apply for the required permit.
December 30, 2011: Approximately 2 months after the contract was signed and almost a month after the work was completed, I find out they hadn’t applied for the permit. I then requested an explanation from AquaGuard regarding this lack of a permit. See Dec 30 Need for permit on waterproofing work on Ohio Avenue. AquaGuard never responded to me.
January 12, 2012: Two and a half months after contract signing, and after I threatened to sue them for breach of contract, AquaGuard finally applies for a permit. See AquaGuard Late Permit Application
February 5, 2012: 3 months after the contract was signed AquaGuard’s General Manager in a letter to the Maryland Home Improvement Commission denies needing a permit! See AquaGuard Response to MHIC Complaint
In summary, AquaGuard had the contract for the work at the beginning of November yet failed to obtain the required permit till mid January, almost 2 and a half months later and only then under threat of a law suit. They have several excuses but none of them explain why, several weeks after they finally got a permit, their General Manager had the audacity to tell the Maryland Home Improvement Commission that no permit was necessary! How does a company charge a customer $350 in permit fees, fail to get them as required, apply for them weeks too late, and then claim they weren’t needed? Whatever else one may think, this is clear incompetence, or worse.
Reading the sworn statements of AquaGuard’s General Manager in an attempt to find out why they failed to get the required permits is, to be polite, confusing at best, and worthy of a separate posting or two. Until then, if you are interested in reading his comments, I direct you to the following links:
There are a lot of reputable waterproofing outfits around but AquaGuard isn’t one of them If you need this sort of work dong, take nothing for granted, do your homework and Buyer Beware!