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Do not trust AquaGuard Waterproofing Corporation! It all starts with their lying salesmen.
From start to finish, my basement waterproofing experience with AquaGuard Waterproofing Corporation was unsatisfactory. They tout themselves as “The Trusted Name in Waterproofing”, yet I found practically every aspect of my dealings with them anything but trustworthy. Deception and misrepresentation are too strong, yet I assert they acted from start to finish in a manner that was anything but completely candid. In my experience the only person with any integrity they ever sent to my house wasn’t even an employee of theirs! But that’s another story. In today’s posting, I want to talk about the first person they sent to my house; their so-called “Senior Inspector”.
Following a somewhat difficult “free inspection” scheduling process with their Tele-marketeers (another story for another posting), AquaGuard Waterproofing Corporation sent a Senior Inspector, at least that’s what it said on his business card (see above), to assess what needed to be done. On hindsight it’s clear this guy was either incapable of doing a real assessment of the source of the water seepage in my basement or simply not interested in providing an honest assessment of the problems. Regardless, I trusted his judgement and paid the price.
During the arbitration process I would learn that this guy was nothing more than a salesman with a fancy title working solely on commission. Had we know the setup we would have been on guard for more of a sales pitch than professional opinions on the causes of the water seepage and viable options. I was naive to assume we’d get an unbiased assessment. What was I thinking? In context note that we had contracted to have our roof replaced several months before. The guy who showed up made no pretense to be anything but a salesman. Indeed he told us that there would be inspectors coming out to make sure his assessment was accurate and, if not, there might have to be adjustments made. Just like we didn’t find out about AquaGuard Waterproofing Corporation subcontracting out our entire job till the damage was done (more on this in a future post), we had no clue about his true relationship to AquaGuard. The following is from the testimony of AquaGuard’s General Manager:
Q. And is Dave Collins one of those service inspectors, or is he a salesman?
A. He has a fancy name for a salesman. He’s a salesman.
Q. And senior inspector is his tile?
A. Yes, he’s a senior salesman.
Now there’s nothing wrong with being a salesman working for commission, so long as that person is technically competent and makes a good faith effort to assess a potential customer’s needs and offer sensible, cost-effective solutions. The flip side, or concern, is that the pressures to make the sale may lead to deception, non-disclosure of material facts, misrepresentation of the goods and services to be provided, etc.
In past postings we have described some of the details of his “inspection” of our property and the fact that he totally misdiagnosed the cause of the water seepage in our basement. As I mentioned above, deception is too strong a word. After all, the AquaGuard General Manager testified that this particular salesman was “a pretty honest fellow”. Exactly why he would qualify this assessment is an interesting question and one I’ll explore in a future posting. I’ll also examine General Manger’s sworn deposition in which, among other things, he states of his sales representatives: “… every week, they go out and lie “.